General Information

Q: What is Atlanta Pet Pal?
A: Atlanta Pet Pal is a professional pet care service that offers dog walking, pet sitting, and drop-in visits in Kennesaw, Georgia, and surrounding areas. We understand how important your pets are and aim to provide reliable, loving care while you’re away, whether at work or traveling.

Q: What areas do you serve?
A: We proudly serve clients within a 10-mile radius of our office in Kennesaw, Georgia. Our service area includes much of Kennesaw, as well as nearby neighborhoods and towns. If you are unsure whether your location falls within our coverage zone, please input your address on the Service Areas page on our website to confirm your location. If you’re just outside our service area, please contact us, and we may still be able to accommodate you.

Q: How can I contact Atlanta Pet Pal?
A: You can reach us by phone at 470-503-5661, email, or through our website at atlantapetpal.com. We’re always happy to help!

Services & Booking

Q: What services do you offer?
A: We offer a variety of pet care services, including:

• Pet Sitting

• Dog Walking

• Drop-In Care

Q: How do I book a service?
A: Booking a service is easy! Simply follow these steps:

1. Check Service Areas: Make sure your location is within our service zone. If you’re outside, contact us, and we may still be able to accommodate you.

2. Schedule Care: Visit the “Book Now” page on our website, create an account, and select the services you need. Specify your preferred dates and times—please note that the time is approximate and can vary by up to 90 minutes.

3. Check Out: Complete a pet care form with necessary information, provide billing details, and make payment to confirm your booking. You will receive a confirmation email with all your booking details.

Q: Do you offer free consultations?
A: Yes! We offer a free 30-minute consultation where you can meet with us and see if we’re the right fit for your pet care needs. During the consultation, we’ll discuss your pet’s care plan and make sure we’re on the same page.

Q: Do you offer free meet & greets?
A: Yes, we offer a free meet & greet for every new client! This gives you the opportunity to meet us in person, discuss your pet’s needs, and ensure we’re the right fit for your family.

Q: How far in advance should I book a service?
A: We recommend booking in advance to ensure availability. However, we do accommodate last-minute requests when possible. For recurring services, scheduling early can help secure your preferred time slots.

Pricing & Payment

Q: What are your rates for dog walking?
A: Our dog walking rates are based on the duration of the walk:

• $15.99 for a 20-minute walk

• $19.99 for a 30-minute walk

• $29.99 for a 45-minute walk

• $39.99 for a 1-hour walk

Q: What are your rates for drop-in care?
A: Our drop-in care rates are as follows:

• $15.99 for a 20-minute visit

• $19.99 for a 30-minute visit

• $29.99 for a 45-minute visit

• $39.99 for a 1-hour visit

Q: What are your rates for pet sitting?
A: Our pet sitting service is priced at:

• $29.99 per night for one pet

• $7 per additional pet per night

Q: Do you accept tips?
A: Tips are always appreciated by our pet care team! You can leave a tip when you pay or after the service has been completed. We are grateful for your generosity.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards and online payments via our website. We do not accept cash payments.

Q: Do I need to pay upfront?
A: Yes, payment is required at the time of booking to confirm your reservation. This helps us secure your spot and ensures reliable service for your pet.

Pet Care & Safety

Q: Are you experienced with all types of pets?
A: Yes! We have years of experience caring for a wide variety of pets, including dogs, cats, horses, turtles, and more. If you have a unique pet or special needs, please let us know, and we will tailor our services accordingly.

Q: How do you handle emergencies with pets?
A: In the event of an emergency, we will immediately contact you and follow any instructions you’ve provided. If necessary, we will take your pet to your preferred veterinary clinic.

Q: Can you administer medication to my pet?
A: Yes, we can administer oral, topical, and some injectable medications to your pet, as per your instructions.

Q: Will I receive updates about my pet during visits?
A: We send photos of your pet so you can stay informed and enjoy seeing how your pet is doing during their care. 

Q: What happens if my pet has special needs or behavior issues?
A: We evaluate each pet on a case-by-case basis. If your pet has special needs, behavioral concerns, or requires extra attention, please let us know in advance so we can provide the best possible care.

Other Questions

Q: Do you provide services for aggressive pets?
A: We assess pets with behavioral issues on a case by case basis. If you have concerns, please inform us beforehand, and we’ll work with you to ensure the safety and well-being of your pet.

Q: Can I cancel or change my booking?
A: Yes, you can cancel or change your booking for a full refund as long as you do so at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service will not receive a refund.

Q: Can you provide references?
A: Yes, we can provide references from satisfied clients who are happy to share their experiences. Just let us know if you’d like to speak with them!

Q: How can I check if my location is within your service area?
A: You can input your address on our website to check if you are located within 6 miles of our office in Kennesaw. You can also click the Service Areas page to confirm your location.

Still have questions?
Don’t hesitate to reach out! Contact us at 470-503-5661, email us, or visit atlantapetpal.com for more information or to schedule your pet care service.